Customer Education
Documentation freshness, findability, and the certification program.
Customer Education is an old pain. Docs are showing their age and our certification program needs an overhaul. The goal here is automated systems that keep docs fresh and surface the ones most in need of review, plus a credential path that eases onboarding for new customers.
Docs traffic
GA4 · Pantheon Documentation · 2026-08-01 → 2026-08-31
Readers4,433
Pageviews15,868
Engagement rate44.4%
Returning readers24.6%
Avg engagement / reader80s
Readers per day
How readers arrive — sessions by channel
4,647
4,193
724
211
160
Most-read pages
/863 views · 410 readers
/guides/global-cdn/next-gen-global-cdn574 views · 305 readers
/search505 views · 246 readers
/ssh-keys500 views · 323 readers
/core-updates302 views · 205 readers
/release-notes/1302 views · 166 readers
/wordpress-known-issues271 views · 136 readers
/guides/php/php-versions239 views · 161 readers
Year-to-date matches the trailing window, which means GA4’s data-retention setting is shorter than the year — raise Admin → Data Settings → Data Retention to 14 months for a real YTD figure.
Documentation & findability
pantheon-systems/documentation
PRs merged · YTD303
Issues opened · closed · YTD65 · 39
Docs reviewed (fresh / total)589 / 900 (65.4%)
311 stale (not reviewed in 12mo)
2026-08-01 → 2026-08-31
Searches1,063
Click-through rate37.6%
Avg click position (ACP)2.87
Avg click position — trailing 30-day window, per run — lower = results found sooner
Top searches — average click position (last 30 days — which specific queries surface results high vs. deep)
| Search phrase | Searches | CTR | Avg click position |
|---|---|---|---|
| terminus | 76 | 90.0% | 2.11 |
| agcdn | 48 | 77.8% | 2.07 |
| pantheon.yml | 45 | 21.6% | 6.00 |
| logs | 35 | 84.2% | 2.45 |
| gcdn | 35 | 94.4% | 1.21 |
| wordpress | 29 | 26.1% | 3.63 |
| cloudflare | 23 | 64.3% | 2.81 |
| support | 20 | 100.0% | 1.50 |
| ssh | 19 | 72.7% | 1.67 |
| create new site | 18 | 20.0% | 1.67 |
| backup | 18 | 100.0% | 3.20 |
| support policy | 16 | 0.0% | 0.00 |
| custom upstream | 15 | 66.7% | 9.17 |
| multisite | 15 | 87.5% | 2.08 |
| composer | 14 | 55.6% | 2.17 |
Documentation quality & reach
Siteimprove — docs.pantheon.io
85.5
+7.9 vs industry
▼ 0.52 · 30d
Quality assurance
94.0
+24.2 vs industry
▼ 4.18 · 30d
Accessibility
81.2
−1.2 vs industry
▲ 0.46 · 30d
81.3
+0.1 vs industry
▲ 2.17 · 30d
13,898Siteimprove visits · last 30 days▲ 18.67%
Scores over time — per collector run
DCI85.48
Quality assurance93.95
Accessibility81.21
SEO81.29
As of Aug 31, 2026 · scores are current-state (trailing), benchmarked to industry peers (lower-than-benchmark shows red). Visits here are Siteimprove’s own measure and will not match GA4’s reader count above — different bot filtering and session models. GA4 is the headline traffic figure; this series is context for the quality scores.
Certifications
Passed credentials (WebOps) — trajectory by year
Passed · all-time207
Passed · YTD6